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Frequently Asked Questions

What are your support hours?

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Our support team is available Sunday to Thursday from 8:00 AM to 4:00 PM. We also provide emergency support for critical issues 24/7.

How long does it take to get a response?

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We typically respond to support tickets within 4 hours during business hours. Priority support customers receive responses within 1 hour.

Do you offer training for your solutions?

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Yes! We provide comprehensive training sessions for all our services. This includes video tutorials, documentation, and one-on-one training sessions.

What's included in your maintenance packages?

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Our maintenance packages include regular updates, security monitoring, backup services, performance optimization, and priority support access.

Can you help with third-party integrations?

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Absolutely! We have experience with a wide range of third-party services and APIs. We can help integrate payment processors, CRMs, marketing tools, and more.

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Email: info@cubiclabs.net
Phone: +965 41147331
Hours: Sun-Thu 8AM–4PM
Outage: 24/7 for critical issues

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